Frequently Asked Questions
New Orders
We do not accept orders by phone. However, if you need help finding something or have questions, call Larry at (888) 342-4274 or email larry@bluesummitsupplies.com. She or one of her Happiness Agents will help you out ASAP.
Please note: This does not apply to our local Blue Summit for Business customers located in the Huntsville-Madison, AL area. Learn more here.
We do our best to maintain a well-stocked selection of inventory for our customers. Regrettably, product availability has been heavily impacted by global supply chain issues in the after-effects of the COVID-19 pandemic. We are happy to help you find what you need to the best of our ability. If you would like to be notified when an item comes back in stock or need an out-of-stock item immediately, please call our customer service team at (888) 342-4274 or email larry@bluesummitsupplies.com. Please have the item's SKU number handy when you reach out. We will gladly give you an estimate on when an item will be back in stock, or assist you in finding an alternative solution - even if that means finding the product for you from another seller.
We offer free 2-day shipping on all orders over $9.99 delivered to physical addresses within the 48 continental United States. Orders under $9.99 will incur a $5.99 shipping fee.
Please note that shipping to P.O. Boxes will automatically default to Standard Shipping (4-5 days), even if Expedited Shipping has been selected. To ensure Expedited Shipping, please use a physical address at checkout.
Shipping to Alaska, Hawaii, and military zones is also available, but may incur an additional fee and cannot be guaranteed to arrive at an expedited rate.
Please note: Blue Summit for Business customers that are located in our Huntsville-Madison, AL service area will enjoy free next-day local delivery on most orders. Are you a business located in the Huntsville, AL area? Click here for more information on becoming a Business customer.
Yes! We are happy to ship your order to a P.O. Box. Please note that shipping to P.O. Boxes will automatically default to Standard Shipping (4-5 days), even if Expedited Shipping has been selected. To ensure Expedited Shipping, please use a physical address at checkout.
Yes, we offer a 10% discount for recurring autoship subscription orders. Currently, recurring orders are only available for a limited number of Blue Summit Supplies branded products, such as envelopes and check stock.
You can sign up for a subscription via the product page for any applicable products. Simply select the option that says "Enroll in Autoship & Save 10%” before adding the product to your cart. You can also specify a delivery frequency of every 1, 2, or 3 months.
Past Orders
If you have an account with BlueSummitSupplies.com, you can find your order history by logging in and selecting “My Account” at the top right of the screen. From your Account page, select "Orders" from the left menu. From here, you can click on any order to view further details, request a return, or place a reorder.
If you did not create an account with us when you previously made a purchase, it’s easy to create one now to access your order history. Creating an account will import any previous order details associated with your email address. Click here to register an account using the same email address you previously used for checkout. Once you have created an account, all previous orders associated with your email address will appear in your Orders page in your Account dashboard. You can access this page at any time by clicking “Login” or “My Account” at the top right of your screen, then click on "Orders" from the left menu.
If you still do not wish to create an account and still need help with your order history, contact us at any time by calling (888) 342-4274 or sending an email to larry@bluesummitsupplies.com. We are always happy to help.
Yes. If you have an account with BlueSummitSupplies.com, log in and click “My Account” at the top right of your screen. On your My Account page, click on "Orders" from the left menu to see a list of previous purchases. In the far-right column of your Orders list, there is a “reorder” button for each purchase, which will duplicate any previous order by adding the exact products from that invoice to your shopping cart. After clicking the “reorder” button, you will be redirected to your shopping cart to review the items before checking out.
Once your order is shipped, you will receive an email containing tracking information. You can also track your order's progress or shipping status by logging into your Blue Summit account and viewing your order details.
If you did not receive a shipping notification email or create an account upon checkout, please email our Chief Happiness Officer Larry at larry@bluesummitsupplies.com. Note: Larry is a just a dog, but one of our human customer service representatives will be happy to help track your order.
Our Chief Happiness Officer Larry is determined to make our customers happy, and she's always sorry to hear a product didn't work out. Because of Larry's focus on customer satisfaction, she has declared all products may be returned with free shipping anytime, anywhere, for any reason.
Please click here to request a refund or to initiate a return. You can also call our customer service team at (888) 342-4274 or send her an email at larry@bluesummitsupplies.com. Our team will gladly help you get the refund process underway.
You may return any item at any time by clicking right here. Depending on the item and the reason for your return, we may be able to make an exchange.
You're also welcome to send an email to our Chief Happiness Officer Larry at larry@bluesummitsupplies.com, or give us a call at (888) 342-4274. Have your order ID handy so our team can quickly resolve your issue.
Oh no! Our Chief Happiness Officer Larry is sorry to hear anytime an order doesn’t arrive as planned. Please click here to request a refund, exchange, or to initiate a return.
You’re also welcome to call Larry at (888) 342-4274 or send her an email at larry@bluesummitsupplies.com. She or one of her Happiness Agents will gladly replace the product or initiate a refund.
If you have a BlueSummitSupplies.com account, you can manage your subscriptions by logging in, clicking “My Account” at the top right of the screen, and selecting “Subscriptions” from the left side of your MyAccount page. From there, you can edit the product type and quantity, add more products, change delivery frequency, update payment information, or cancel your autoship order altogether.
If you do not have an account with BlueSummitSupplies.com, contact us at larry@bluesummitsupplies.com and we can help you adjust or cancel your subscription order at any time.
Product Questions
No. Unfortunately, our Blue Summit Supplies branded windowed envelopes are not safe for use in a laser printer, as the heat will melt or warp the windows.
Finding the perfect envelope can be frustrating, and we want to help. We have published many helpful blog posts about envelopes to help you make sure you're buying the right thing. Additionally, we invite you to contact our team at larry@bluesummitsupplies.com and she or one of her Happiness Agents will assist you in finding just the right envelope for your unique needs.
Our check stock is Check 21 and ANSI-standard compliant. You can easily print checks on both laser and inkjet printers using payroll and A/P software programs made for writing checks such as VersaCheck, QuickBooks, PenSoft, or Quicken. (Please note that QuickBooks will not readily print bank account details; additional software is required.)
Depending on the product, we may be able to send you a sample. Typically, this includes Blue Summit Supplies branded products only. Send an email to larry@bluesummitsupplies.com or use our easy contact form right here to tell us you'd like to receive a sample. Please include your mailing address as well as which product(s) you're interested in. Include either the product number or the product link for fastest service.